What must be done if a client requests their medical record?

Clients have the legal right to access their medical records as part of their health information rights. This access allows them to read and obtain a copy of their records, which is important for transparency and empowerment in managing their health. The right to access includes understanding the content of their records and being able to request copies for personal review or to share with other healthcare providers.

In most jurisdictions, healthcare facilities are required to have protocols in place to help clients request their medical records easily and in a timely manner. This process typically involves verifying the client's identity and may require filling out specific forms, but ultimately, the client has ownership over their medical information.

The other choices suggest actions or requirements that do not align with the established rights of clients regarding their medical records. For example, photocopying by a nurse might not be permitted as it could violate policies regarding patient privacy and the handling of medical documentation. Additionally, requiring family permission for access contradicts the client’s rights to their own information. Lastly, the assertion that no information can be shared at any time is overly restrictive and does not reflect the legal provisions protecting patient access to their own medical records.